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CPaaS Solutions for Logistics

Keep Every Shipment & Customer Connected.

Power seamless communication across logistics, courier and supply chain operations with SMS, WhatsApp, RCS and AI-powered customer support.

Talk to an Expert → Book a Demo
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Shipment Tracking
● Live
Shipments 1.8M
Delivered 98.7%
On Time 96%
Delhi Hub Mumbai
📦 Shipment Out for Delivery Sent
📱 Delivery Alert Sent
💬 WhatsApp Update
🤖 Customer Query Resolved
Built for Logistics

Communication That Moves With Every Shipment

Logistics businesses depend on timely communication between customers, delivery teams, warehouses and partners. NexCPaaS keeps everyone connected throughout the delivery journey.

📦

Shipment Visibility

Keep customers updated about order confirmation, shipment movement, dispatch and delivery status.

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Last-Mile Communication

Send timely notifications when a shipment is out for delivery or approaching the customer's location.

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Customer Support

Automate shipment-related questions and provide customers with quick communication throughout delivery.

Four Powerful Channels

One CPaaS Platform for Logistics Communication

Connect customers, delivery teams and logistics operations through SMS, WhatsApp, RCS and AI-powered chatbots.

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01

SMS Communication

Deliver essential shipment and delivery notifications directly to customers.

  • Order Confirmation
  • Shipment Dispatched
  • Tracking Updates
  • Out for Delivery Alerts
  • Delivery Confirmation
  • COD & Payment Notifications
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02

WhatsApp Business

Create convenient two-way communication between customers and logistics businesses.

  • Shipment Tracking
  • Delivery Updates
  • Address Confirmation
  • Delivery Rescheduling
  • Customer Queries
  • Feedback Collection
✦
03

RCS Messaging

Create richer and more interactive shipment experiences with branded RCS communication.

  • Rich Shipment Updates
  • Interactive Tracking
  • Delivery Options
  • Pickup Information
  • Branded Notifications
  • Customer Engagement
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04

AI Customer Chatbot

Automate repetitive shipment queries and provide instant customer assistance around the clock.

  • "Where is my order?"
  • Tracking Assistance
  • Delivery Status
  • Reschedule Delivery
  • Address & Service Queries
  • 24/7 Customer Support
Delivery Journey

Communicate at Every Step of Delivery

Keep customers informed from the moment an order is placed until successful delivery.

01

Order

Confirm the order and provide initial customer information.

02

Dispatch

Notify customers when their shipment leaves the warehouse.

03

Transit

Share shipment movement and tracking information.

04

Delivery

Inform customers when their package is out for delivery.

05

Delivered

Confirm delivery and collect customer feedback or support requests.

Operational Communication

Connect Customers, Drivers & Operations

CPaaS can support communication not only with customers but also with delivery teams and operational workflows.

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Delivery Team Communication

Keep delivery teams connected with relevant operational notifications and customer-related updates.

  • ✓ Delivery Assignment Alerts
  • ✓ Pickup Notifications
  • ✓ Route & Delivery Updates
  • ✓ Customer Availability Updates
📊

Business Operations

Improve visibility and communication across warehouses, hubs, partners and customer-facing operations.

  • ✓ Warehouse Notifications
  • ✓ Shipment Status Communication
  • ✓ Exception Alerts
  • ✓ Automated Customer Updates
Logistics Business Benefits

Turn Every Delivery Into a Better Experience

NexCPaaS helps logistics and supply chain businesses provide timely communication, reduce repetitive support queries and create a more transparent delivery journey.

📦 Better Shipment Visibility Keep customers updated throughout the shipment lifecycle.
🚚 Smoother Last Mile Improve communication around delivery and customer availability.
🤖 Automated Support Handle repetitive tracking and delivery queries automatically.
💬 Two-Way Communication Allow customers to interact through convenient messaging channels.
⚡ Faster Notifications Deliver important shipment events at the right moment.
⭐ Better Customer Experience Create a transparent and connected delivery journey.
Logistics Use Cases

Communication Across the Complete Delivery Lifecycle

Build automated communication workflows for logistics companies, courier services, e-commerce delivery networks and supply chain businesses.

📦 Order Confirmation

Confirm customer orders and provide important shipment information.

🚚 Shipment Dispatch

Notify customers when their shipment has been dispatched.

📍 Live Tracking

Share shipment tracking and movement updates with customers.

🛵 Out for Delivery

Send timely alerts when the shipment reaches the last-mile delivery stage.

💵 COD Notifications

Communicate cash-on-delivery information and payment-related updates.

🔄 Delivery Rescheduling

Allow customers to communicate about delivery timing and rescheduling.

📍 Address Confirmation

Help verify or update delivery information through messaging.

⭐ Feedback Collection

Collect customer feedback after successful delivery.

🤖 Customer Support

Automate common "Where is my order?" and delivery-related questions.

24/7 Customer Communication
4+ Communication Channels
Real-Time Shipment Updates
1 Unified CPaaS Platform
FAQ

Logistics CPaaS FAQs

CPaaS can help logistics businesses automate shipment notifications, delivery updates, customer support, tracking communication and other customer-facing workflows through multiple messaging channels.
SMS can be used for order confirmation, dispatch alerts, tracking updates, out-for-delivery notifications, delivery confirmation and payment communication.
WhatsApp can provide two-way communication for shipment tracking, delivery updates, address confirmation, rescheduling, customer queries and feedback.
RCS can provide richer branded shipment updates, interactive tracking experiences, delivery information and customer engagement messages.
An AI chatbot can handle common shipment and delivery questions such as tracking status, delivery updates, rescheduling, service information and other configured customer support queries.

Make Every Delivery More Connected

Connect customers, delivery teams and logistics operations with powerful communication through SMS, WhatsApp, RCS and AI-powered customer engagement.

Talk to a Logistics Expert →

One intelligent platform to power SMS, WhatsApp, RCS, Email, Voice, and AI-driven customer conversations.

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